How to Report an Absence

All absence notifications must be made by 9:15am.

Unplanned Absence

Parents and carers must notify the school on the first day of an unplanned absence, by 9:15am or as soon as reasonably possible.

Please contact the school absence line via:

Arbor App: - You are able to log daily absences through the parent portal on the Arbor App. Please see the guide below on how to log this. If you are unable to do this - please speak to the front office and we can show you how.

Telephone: 02380 676262

• Press 1 to leave an absence message

• Clearly state:

  • Your child’s full name

  • Their class

  • The reason for absence

Speaking to the School Office

For any other enquiries or support, please contact the Front Office via Telephone: 02380 676262:

• Press 2 to speak to a member of the office staff.

Medical Appointments

Wherever possible, medical appointments (including GP, dentist, optician, or hospital visits) should be arranged outside of school hours. We understand this is not always possible; however, leaving school during lessons can be disruptive to learning.

If a child has a medical appointment during morning or afternoon registration, the absence will be recorded using an M Code. This is classed as an authorised absence but does still affect attendance figures.

To allow us to authorise the absence, please provide the school with a copy of the appointment letter or confirmation. This may be in the form of a letter, email or text notification from the GP/Dentist surgery.

What if you still continue to receive an absence notification from the school?

If you receive a follow up email from the school after reporting an absence - this may be due to your message not recording.

Reasons you may still be asked to contact the school:

• No reason provided for absence
• The absence reason you provided was not clear and we need more information
• The voicemail message has not been recorded properly or staff are unable to understand your message due to background noise
• It may be due to the system being down and we have not received your message
• If you have notified the class teacher - please be advised that they cannot log absences and you must inform the Front Office first

Please be aware the absence will be recorded as unauthorised until we receive a valid reason.